Privacy Policy

Information we may collect

The information handled by an online casino can vary depending on how you use the website and the services available to you. We seek information that is reasonably connected with operating an account, providing services, meeting legal and security responsibilities, and supporting players. Some information is provided directly by you, while other information may be created automatically when you use the website.

Account and identity information

• Basic account details, such as your name, date of birth, country or state of residence, username and account preferences.
• Contact details, such as an email address or other information you provide when communicating with support.
• Information used to confirm your identity, age and eligibility to use gambling services.
• Verification documents or related information where checks are required before an account can be opened, maintained or used for particular services.
• Information about account settings, responsible gambling preferences, communication choices and requests made through customer support.

Payment and transaction information

When you deposit, withdraw or otherwise use a payment method, we may handle payment and transaction records. These records can include the payment method used, transaction amounts, dates, status information, account balances and information needed to identify or investigate a transaction. Payment providers may process payment details under their own privacy terms. We do not need to retain every payment detail in a form that directly identifies the complete payment instrument.

Technical and usage information

We may receive information about the device and connection used to access the website. This can include an IP address, browser type, operating system, device identifiers, language settings, approximate location information, pages viewed, referral information, dates and times of access, and records of website interactions. We may also handle information about account activity, customer service conversations and technical events that help us maintain a reliable service.

How we use personal information

Personal information may be used for the following purposes. The exact use will depend on the information involved, the service requested and the circumstances in which it was collected.

• To create, administer and secure your account, including signing you in and keeping your account preferences up to date.
• To provide casino services, process requests, record activity and respond to questions, feedback or complaints.
• To confirm identity, age and eligibility, and to complete customer due diligence or other verification checks.
• To prevent, detect and investigate fraud, money laundering, account misuse, payment abuse, collusion, cheating and other activity that may threaten players or the service.
• To process deposits, withdrawals, refunds and other transactions, and to resolve payment disputes or errors.
• To meet legal, regulatory, tax, record-keeping, responsible gambling and other compliance obligations that apply to gambling services.
• To monitor, test, troubleshoot and improve website performance, security, usability and customer support.
• To send service communications, such as account notices, verification requests, transaction updates, security messages and changes to important terms or policies.
• To send promotional or marketing communications where permitted and where you have provided consent or another lawful permission applies.
• To create aggregated or de-identified information for reporting, analysis, security and service improvement, where the information is not intended to identify you.

We may rely on different lawful reasons for handling information, including providing a service you request, complying with legal obligations, protecting the security and integrity of the website, pursuing legitimate operational purposes, or obtaining your consent. Where consent is used, you may withdraw it at any time for the relevant purpose. Withdrawing consent does not affect processing that took place before the withdrawal, and it may not stop information being handled where another lawful reason applies.

Some information is necessary to open or maintain an account, complete verification, process transactions or meet security obligations. If you do not provide information that is reasonably required for one of these purposes, we may be unable to provide the relevant service or respond fully to your request.

Sharing, security and retention

Personal information may be shared with organisations that help operate, secure or support the website. These organisations may include payment and banking service providers, identity and verification providers, fraud prevention services, technology and hosting providers, customer support tools, analytics providers and professional advisers. They should only receive information relevant to the service they provide and may be required to protect it and use it only for agreed purposes.

Information may also be disclosed where this is necessary to comply with a legal or official request, protect the rights and safety of players or others, investigate suspected unlawful activity, enforce applicable terms, recover funds, or protect the security of the website. We may share information in connection with a business restructure or service transfer, subject to appropriate confidentiality and privacy protections. Providers or recipients involved in delivering the service may handle information in Australia or another country. Where this occurs, reasonable steps should be taken to protect the information in accordance with applicable requirements.

Keeping information secure

We use administrative, technical and organisational measures intended to reduce the risk of unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security processes, monitoring, secure communications and staff or provider confidentiality requirements. No website, internet connection or electronic storage system can be guaranteed to be completely secure. You should keep your login details confidential, use a secure device and contact support promptly if you believe your account has been accessed without permission.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The period can depend on the type of information, the reason it was collected, account activity, unresolved disputes, security needs and applicable record-keeping requirements. Some records must be kept for a period required by law even after an account is closed. Information may then be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Closing an account does not necessarily result in the immediate deletion of every record connected with it. Information may need to remain available to complete outstanding transactions, resolve complaints, prevent fraud, meet legal duties or demonstrate that relevant obligations have been followed. When information is no longer needed, reasonable steps should be taken to remove it or to make it no longer personally identifiable.

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, keep sessions working, support account security, understand how pages are used and improve website performance. Some cookies are necessary for core website functions, while others may help with analytics, personalisation or marketing. Cookies can be temporary and expire when you close your browser, or they can remain for longer to remember settings.

You can manage or delete cookies through your browser settings. You may also be able to configure your browser to block cookies or notify you before a cookie is stored. If you disable necessary cookies, some account, security or website features may not work correctly. Browser controls may not remove information that has already been collected, and separate settings may be available for marketing or similar technologies.

Cookies may help us understand general website use, identify technical problems and remember choices made during a visit. They may also be used by service providers supporting website analytics, security or functionality. The information collected through these technologies should be considered together with the other information described in this policy.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights are subject to reasonable identity and security checks and may have exceptions where information must be retained or where responding could affect legal, security or fraud prevention duties.

• Access: ask for a copy of personal information held about you and, where appropriate, information about how it is used or disclosed.
• Correction: ask for inaccurate, incomplete or out-of-date information to be corrected or updated.
• Deletion: ask for personal information to be deleted where there is no continuing reason for it to be retained.
• Marketing consent: withdraw consent to promotional communications or change your marketing preferences at any time. Service and security messages may still be sent when they are necessary to operate your account.
• Restriction or objection: in some circumstances, ask that certain processing be restricted or object to a particular use of your information.
• Complaint: raise a privacy concern with us and, where available, contact the relevant privacy authority if you are not satisfied with the response.

To exercise your rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@freespinzcasino.click. Please describe your request clearly and provide enough information for us to locate the relevant account. We may ask for reasonable evidence of identity before responding. This helps prevent someone else from obtaining or changing your information. We aim to respond within a reasonable timeframe and may explain if a request cannot be completed in full because information must be retained or another exception applies.

Marketing choices

You can withdraw consent to marketing communications by contacting support@freespinzcasino.click or by using an unsubscribe or preference option included in a promotional message, where available. Choosing not to receive marketing does not prevent us from sending essential service communications. These may include messages about account security, verification, transactions, responsible gambling tools, changes to services or important policy updates.

If you use the website on behalf of another person, or provide another person's information, you should ensure that you are authorised to do so and that the person understands how their information may be used. We may update this Privacy Policy when our services, technology or privacy practices change. The latest version will apply from the date it is made available on the website. We encourage players to review this page periodically.