Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Games are based on chance or outcomes that cannot be predicted with certainty. Previous results do not improve the likelihood of a future result, and a run of losses does not mean that a win is due. You should only gamble with money you can afford to lose after essential costs and financial commitments have been covered.

Before you play, decide how much time and money you are comfortable spending. Treat this amount as an entertainment expense rather than an investment. Do not use gambling to pay bills, cover debts, replace income or solve personal financial problems. If gambling stops feeling like a leisure activity, consider stopping and seeking support.

Practical ways to stay in control

• Set a spending amount before you begin and do not increase it during a session.
• Set a time limit and take regular breaks away from the website or device.
• Keep gambling money separate from money needed for rent, food, bills, savings and other essentials.
• Never borrow money, use credit intended for necessities or sell personal items to fund gambling.
• Do not chase losses by increasing stakes or continuing to play after your planned limit has been reached.
• Avoid gambling when you are upset, stressed, tired, under the influence of alcohol or affected by medication.
• Do not gamble as a response to a financial setback or in the hope of recovering earlier losses.
• Review your gambling activity regularly and be honest about the time and money involved.
• Remember that taking a break is always an appropriate choice, whether you are winning or losing.

If you choose to gamble online, make sure you understand the applicable terms, game information and any settings available to help manage your play. You should also be familiar with the legal requirements that apply to you in Australia, including any age or location requirements. Do not allow another person to use your account, and keep your login details private.

Tools and personal limits

Setting personal limits can help you make decisions before gambling becomes emotional or impulsive. Where relevant tools are available on your account, you may be able to set limits for deposits, spending, losses, session time or other aspects of play. The availability, operation and timing of these tools can vary, so review the information shown in your account and make sure you understand how each setting works.

Choose limits before you play

A limit works best when it is selected calmly and before a gambling session begins. Consider your regular income, necessary expenses and other commitments when deciding what is affordable. A limit should never be treated as a target to spend. If you reach it, stop playing and wait until the relevant period has ended rather than looking for another way to continue.

• Use a deposit or spending limit to control the amount you can add or use over a selected period.
• Use a loss limit, where available, to define the maximum loss you are prepared to accept.
• Use a session or time reminder to make it easier to notice how long you have been playing.
• Consider a cooling-off period if you want a short break without closing your account permanently.
• Ask about longer-term self-exclusion if you want to prevent access to gambling for an extended period.
• Review your settings after a major change in your financial or personal circumstances.

Some limit changes may take effect immediately, while other changes may be subject to a waiting period or additional confirmation. Do not assume that changing a limit will immediately allow more gambling. If you are unsure about a setting, stop playing and check the relevant account information before continuing.

Self-exclusion and account breaks

Self-exclusion is a stronger restriction for people who want to stop gambling. It is different from simply logging out or taking a short break because it is intended to prevent access for an agreed period or until a specified review point. If you request self-exclusion, provide accurate information and do not create another account or use someone else’s account to avoid the restriction.

You can decide to stop gambling at any time. If you feel unable to control your play, request the strongest available restriction and remove easy access to gambling services where possible. You may also consider blocking gambling-related applications or payments through tools offered by your device, bank or other service provider. These steps can work alongside, but do not replace, professional support.

Recognising when gambling may be a problem

Problem gambling can affect anyone, regardless of age, income, background or previous experience. It may develop gradually, and a person may not notice the change until gambling begins to affect finances, relationships, work, study, sleep or wellbeing. Winning does not mean gambling is risk-free, and occasional gambling can still become harmful if it is no longer within your control.

Warning signs to consider

• You spend more time or money gambling than you planned.
• You keep thinking about gambling when you are doing other activities.
• You increase your stakes or frequency to achieve the same excitement.
• You chase losses or return quickly after losing to try to win money back.
• You hide, minimise or give misleading information about your gambling.
• You borrow money, miss payments or use money set aside for essentials.
• You feel restless, irritable or anxious when you try to stop or reduce gambling.
• You gamble to escape stress, sadness, boredom, loneliness or other difficult feelings.
• Gambling affects your work, study, sleep, health or relationships.
• You have tried to cut down or stop but have not been able to do so.
• You feel regret after gambling but continue to repeat the same pattern.
• Someone close to you has expressed concern about how you gamble.

One or more of these signs does not define you, but it is a reason to pause and take the situation seriously. Stop gambling, review your recent activity and talk with someone you trust. You do not need to wait for a crisis before asking for help. Speaking with a qualified counsellor or support service can help you understand what is happening and decide on practical next steps.

If gambling has created financial pressure, avoid trying to fix the problem by gambling more. Consider contacting a financial counsellor or another qualified adviser for help with budgeting, debts and repayment arrangements. If gambling is affecting your mental health or you feel unsafe, seek urgent assistance through appropriate emergency or health services in your area.

Support, account safety and our approach

If you would like help managing your gambling, use the responsible gaming options available through your account or contact the website through its published support channel. We may provide information about account limits, cooling-off periods, self-exclusion and other controls, depending on the service available to you. Our team may ask questions to understand your request and help apply an appropriate restriction.

Responsible gaming measures are intended to support informed choice, but they cannot remove every risk associated with gambling. You remain responsible for deciding whether to play and for complying with any limits or restrictions that apply to your account. If you share a device or payment method with another person, take additional care to protect your account and prevent unauthorised access.

Protect yourself and others

• Use a strong, unique password and do not share it with anyone.
• Sign out when using a shared device and keep your device security features enabled.
• Do not let another person gamble through your account or ask you to gamble on their behalf.
• Keep payment methods and account information under your own control.
• Do not encourage children or people who are not legally permitted to gamble to access gambling services.
• Be cautious of messages or websites that request your password, payment details or security codes.
• If you believe your account has been accessed without permission, stop using it and report the concern through the available support channel.

A final reminder

Gambling should remain optional, affordable and enjoyable. There is no need to continue playing because you have deposited money, experienced a loss or received a win. You can stop at any point, set a limit, request a break or seek support. Make decisions before you play, follow the limits you choose and treat any money spent as money that may not be returned. If you are concerned about your gambling or someone else’s gambling, taking action early is an important step.