Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to your access to and use of the Freespinz Casino website, account services, games, promotions and related features. References to “Freespinz Casino”, “we”, “us” or “our” mean the operator of the relevant website service. References to “you” or “your” mean the person accessing the service or holding an account.

By visiting the website, registering an account, depositing money or participating in a game or promotion, you agree to be bound by these Terms. If you do not agree with any part of them, you must not use the website or its services. Some games, payment methods or promotions may have additional rules. Those rules form part of these Terms when you use the relevant feature.

You are responsible for reading the current version of these Terms before using the service. We may update, replace or amend these Terms from time to time to reflect changes to the website, games, legal requirements, security measures or business operations. The updated version will apply from the time it is published, unless a different effective date is stated. If a change materially affects your use of the service, you should review it before continuing to play.

You must use Freespinz Casino only where online gambling is lawful for you to do so. You are responsible for checking the laws that apply to your location and for complying with them. The website is intended for adults who are legally permitted to gamble. You must be at least 18 years old and must not use the service if you are under the legal gambling age that applies to you.

These Terms do not remove or limit any rights you may have under applicable Australian consumer law or other mandatory legal protections. If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

2. Account registration and verification

To use certain features, you may need to create a personal account. You must provide information that is accurate, complete and current. This may include information needed to confirm your identity, age, location, payment details or eligibility to use the service. You must update your information if it changes.

Only one personal account may be used by each player unless we expressly permit otherwise. An account must be registered in your own name and must not be opened or operated for another person. You must not sell, transfer, lend or otherwise provide access to your account to someone else.

You are responsible for keeping your username, password and other account credentials confidential. You must take reasonable steps to prevent unauthorised access, including using a secure password and signing out from shared devices. You must notify us through the available website process if you believe that your account has been accessed without permission.

We may request documents or other information to verify your identity, age, location, source of funds or payment method. Verification checks may be required before deposits, withdrawals, account changes or continued use of the service. You must provide information that is genuine, readable and not misleading. We may restrict account access while checks are being completed.

You must not create an account using false details, impersonate another person, bypass an account restriction or attempt to avoid a verification or safer gambling measure. We may suspend or close an account where information is inaccurate, where an account appears to be duplicated or where we reasonably believe the account is being used in breach of these Terms or applicable law.

3. Deposits, withdrawals and gameplay

You may deposit funds only through payment methods made available on the website and only where you are authorised to use that method. The name and account details connected with a payment method should match the details held on your Freespinz Casino account. We may decline, reverse or review a transaction where it appears unauthorised, irregular, fraudulent or inconsistent with these Terms.

You must not use the service to deposit funds obtained unlawfully or to move money for another person. You must not use a payment method belonging to someone else without proper authority. We may ask for additional information about a transaction when required for security, fraud prevention or legal compliance.

Funds added to your account are intended for participating in available games and services. They must not be used for any unlawful purpose. You should check your balance and transaction history regularly and report any transaction that you do not recognise as soon as possible.

Withdrawal requests are subject to account verification, payment checks, any applicable game or promotion rules and legal or operational requirements. We may return funds using an appropriate payment method connected with your account. A withdrawal may be delayed, declined or adjusted where information is incomplete, a payment is disputed, a rule has been breached or a review is still in progress.

Games are provided for entertainment. You acknowledge that gambling involves the risk of losing money and that outcomes are not guaranteed. You should never gamble with money needed for rent, bills, food, debts or other essential expenses. Game results are determined by the relevant game system and are not influenced by previous wins or losses.

You must not use software, devices, scripts, bots, automated systems or other tools intended to interfere with the website or gain an unfair advantage. You must not exploit an error, manipulate a game, collude with another player, use stolen payment details or engage in fraudulent or deceptive conduct. If an obvious error affects a balance, game result or transaction, we may correct the error and take reasonable steps to restore the position that would have applied without it.

• Keep your account details and payment information accurate.
• Use only payment methods you are entitled to use.
• Check game rules and any applicable terms before participating.
• Do not attempt to bypass security, location, age or account controls.
• Report suspected unauthorised access, errors or suspicious activity promptly.

4. Promotions, responsible gambling and privacy

Promotions, bonuses, free spins and other offers may be subject to separate promotional terms. Those terms will explain eligibility, the promotion period, any qualifying activity, playthrough or other conditions, and any limits or exclusions that apply. You should read the relevant offer terms before accepting or using an offer.

Unless the applicable promotion terms say otherwise, offers are intended for one eligible person, household, device or account. We may withdraw or refuse a promotion where eligibility requirements are not met, an offer has been used contrary to its terms, or we reasonably believe that the offer has been abused or obtained through deceptive conduct.

Freespinz Casino supports informed and responsible gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. You should set limits that suit your circumstances, take regular breaks and avoid playing when upset, tired or affected by alcohol or other substances.

Available safer gambling tools may include deposit limits, time reminders, activity information, cooling-off options, account breaks or self-exclusion. The features available to you may depend on the service and applicable requirements. A self-exclusion or account break is a protective measure, and you must not attempt to open or use another account to avoid it.

If gambling no longer feels enjoyable or you are concerned about your behaviour, stop playing and use the responsible gambling options available on the website. You may also seek independent support from an appropriate Australian gambling-help service. If you are worried about another person’s gambling, encourage them to seek qualified support.

We collect, use, store and disclose personal information in accordance with our Privacy Policy and applicable privacy law. Information may be used for account administration, identity and age checks, payment processing, security, fraud prevention, customer support, responsible gambling measures and legal compliance. By using the service, you acknowledge that this processing may be necessary to provide and protect the website.

5. Website access, suspension and liability

We aim to keep the website and games available, secure and accurate, but access may occasionally be interrupted. Maintenance, technical faults, network problems, payment-provider issues, security events, changes in law or circumstances outside our reasonable control may affect availability. We do not promise that the website will always be uninterrupted, error-free or compatible with every device or connection.

You must use the website lawfully and respectfully. You must not upload harmful material, interfere with the service, attempt to access restricted areas, collect information about other users, or use website content for unauthorised commercial purposes. You are responsible for your own device, internet connection and any costs charged by your telecommunications or payment provider.

Website content may include links to third-party websites, payment services or other resources. These third parties may have separate terms and privacy practices. We are not responsible for the availability, accuracy, security or content of third-party services, and a link does not necessarily mean that we endorse them.

We may suspend, limit or close your account, cancel an activity or restrict access to part of the website where necessary for security, verification, responsible gambling, legal compliance, maintenance or the enforcement of these Terms. We may also act where we reasonably suspect fraud, money laundering, collusion, abuse, underage access or other prohibited conduct.

If your account is closed, you must stop using the service and must not create another account to avoid the closure. Subject to applicable law and any valid rights we may have, we will deal with any remaining balance after completing relevant checks and resolving outstanding transactions. Promotional balances may be treated in accordance with the applicable promotion terms.

To the extent permitted by law, we are not responsible for loss caused by your failure to protect account credentials, misuse of the service, inaccurate information, unauthorised access resulting from your actions, or events outside our reasonable control. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

These Terms, together with the rules and policies referred to in them, form the agreement governing your use of Freespinz Casino. Any dispute or concern should first be raised through the support process made available on the website. The laws and dispute-resolution requirements applying to your use of the service will be determined by applicable Australian law and any mandatory rules that apply to you.

By continuing to use Freespinz Casino after these Terms are updated, you confirm your acceptance of the revised Terms. If you do not wish to accept an update, you must stop using the website and follow the available account-closure process.